Stop Thinking, Start Acting!

Posted by Nikhil on Apr 28th, 2009 | 3 comments home title

This was a guest article that appeared in the Financial Express on April 21, 2009.

Social media is the in thing these days. The success of Obama and our very own Pink Chaddi campaign is fresh in our memories and spoken to death in social media conferences and seminars.

On the other side, every other day, witness a new venture or foray into the space. If one adds up all the hype, then social media should have already arrived from a brand communication and marketing perspective. Well, not really. Here is my take on what it will take to get social media, which I agree, is hot and presents profound new ways of touch, communication and engagement, can get there.

Yes, it is the most democratic medium or platform. Yes, the young are more comfortable with the Orkuts, Twitters and Facebooks than the old and yes there is no geographical constraint as internet is universal. But let us not forget that brands or the process of branding (except for a few categories) is not something special or separate for social media. Social media needs new ways of adoption and customization to suit its unique ecosystem and ways. But it is not that the branding process itself, is in for a radical change. This means that successful social media initiatives can be executed consistently over a period of time only with firms or players who have an understanding of how brands and the branding process works and then combine this understanding with social media expertise. While social media is powerful, combined offline and online campaigns will create higher impact.

I am not sure how many know this. Software or tools that are meant for listening in social media are growing in abundance and at last count had 18 such URLs or names in my database. I am talking only of players who are visible and this number by itself seems to be growing at a brisk pace. While it is useful, let us understand that it is only the first step in a formal process a brand needs to undergo in social media.

There is an urgent need to look beyond blogs, though blogs show a lot of promise. I am saying this more from the perspective that there are evolved tools such as Twitter, Maplib, social bookmarking sites, besides Facebook, that truly offer immense potential. For example, a friend of mine had done a campaign for a movie using twitter and Maplib that was both creative and engaging. I also saw a website, which is a wiki with the feeds on YouTube linked. A great idea, simply because these two tools have combined reach that is smartly being used. Heard someone recently tell me that Dell extensively uses Twitter for its global customer support.

Social media is not as techie or geekish or complex as many think or make it out to be. There are couple of thumb rules, which work fairly well for starters. For instance, just focus on starting a blog and then use all the social media tools available to promote it. Also social media is not about just getting in but using it smartly to be heard and be visible.

Let us be clear that all that is happening in social media is experiments and there are bound to be successful and bad experiments. The best is to learn from it and move on, as the space itself is exploding fast and learning is the most precious commodity around in the space. Much like a battle scarred veteran who wears his scars on his sleeve.

Not all brands and companies are suited for social media since it is a different world out there. While it is exciting and great for some, it will be out of bounds for many. A company and its entire organization needs to be ready and be prepared for what social media entails and can assure of a surefire disaster if one is not prepared and goes around thinking it is like advertising that one can control. Even firms who play in the space would be well advised to do the diligence as too many failures or bad starts is bound to speed derailing enthusiasm, to adopt the media.

There are many more need to do lists and hope what I have said and listed makes for a good start and gets us cracking into a cracker of a space called social media.

Xavier Prabhu
Director
PRHUB

Build Your Brand The Credible Way

Posted by Nikhil on Apr 14th, 2009 | 3 comments home title

According to Al Reis, author of The Fall of Advertising and the Rise of PR, PR creates brands. Advertising defends brands. The data from leading brands supports this position.

Ask a thousand people on the streets what they think is a bigger name – Google or General Motors. I bet my life almost everyone will say Google. Yet, would you believe it, GM spends close to 3 billion dollars a year on advertising? I choked on my morning coffee when I read this, and I don’t think I see the point. Public Relations has evolved from being a glorified courier service organizing press conferences to a mainstream brand-building tool.

There have been scores of experts talking about how advertising is a must-have for businesses and frankly, that kind of talk is outdated. No one wants to spend a million dollars and put up hoardings all over the city and not get the RoI they want.

Businesses nowadays should take heed, particularly when weighing an ad push versus a targeted PR campaign. There are three simple reasons why.

1. Credibility - Advertising, no matter how clever, funny, dramatic, or aesthetically pleasing, is self-serving. It is a pitch, and, no matter how cleverly disguised, we all recognize advertising as a pitch. PR, on the other hand, has gone through a filtering process. That is, an editor or reporter has deemed the information credible and newsworthy. While we may not love the media, we recognize that they do filter pap from news in most instances. What PR lacks in control, it gains in credibility.

2. Clarity – Advertising uses subtleties, claims, and comparisons and borrows from the arts and psychology to try to influence decisions. PR usually translates into simple messages. A problem has been solved. New conclusions have been reached. Someone or something has created a new approach. The more straightforward and relevant the information, the greater the possibility of it becoming news. PR is based on information, not seduction.

3. Cost - There is no company on the planet spending a billion dollars a year on PR. In advertising, there are more than twenty-five. There is no comparison in costs. Or, many would argue, in effectiveness.

PR is better than any marketing tool at your disposal, including advertising – something the stewards of the best brands in the world already know.

At Darkwater Digital, we take the whole concept of PR to a new level and guarantee your brand’s presence online. We build and maintain the brand’s online reputation and try our best to make sure that the most common mistakes that businesses make are not repeated for your brand.

We don’t want you to spend a million dollars. We don’t want your message to be lost in a bottle, out at sea.

Parts of this article have been sourced from the Camino Media website.